Who Do I Call? A Quick Reference Guide

When you have questions, either The Alliance or the third party administrator (TPA) may be best able to provide you with an answer.

Use this guide to determine who to contact:

phone Call The Alliance at 800.223.4139

  • Your network status
  • Your provider agreement
  • Employer identification
  • Repricing or claim/repricing not received by the BPA
  • Claim questions

phone Call the Third Party Administrator (TPA) found on the enrollee’s ID Card

  • Claims status, payment and/or denial
  • Benefits
  • Eligibility
  • Pre-authorization
  • Deductible/Co-insurance Amounts

Find the ID Card example here:

ID Card

Questions? Feedback? Contact us  at 1.800.223.4139 or complete the form below to get in touch with the Provider Relations team.