TPA Partnership

We’re a reliable and responsive partner to Third-Party Administrators (TPAs), helping you administer health plans to self-funded employers seeking High-Value Healthcare.

We’ve developed experienced teams and proven systems to facilitate seamless claims processing and payments. We give you what you need from the start, going above and beyond to provide you with the information you need to be efficient and effective.

Computer and Phone

Need Answers Fast? We can Help! Download this toolkit to learn more about The Alliance and our partnership.

TPA Tool Kit

Reference Materials

Summary of Benefits and Coverage

Reference the below materials to help employees and their families understand their healthcare coverage and options. (Source: United States Department of Labor.)

Reference Materials

Logos & ID Cards

Employees and their families should have proper identification on health plan IDs to guarantee savings and accurate data when visiting participating providers.

This can be done in one of two ways:

  • On current health plan ID cards: place a sticker of The Alliance logo(s). If you need a sticker, contact salessupport@the-alliance.org.
  • On re-printed health plan ID cards: include The Alliance logo(s) with the following name and mailing address prominently displayed.

The Alliance Claims Dept.
P.O. Box 44365
Madison, WI 53744-4365


While not required, we also encourage you to include our payer ID numbers (these can appear anywhere near our address on the ID card):
Change Healthcare #88461
Relay Health 1500 CPID #2712
Relay Health UB CPID #1935


Cards must state that providers should submit all medical claims except those for prescription drugs, dental, and vision if a carve-out directly to The Alliance. This applies to all providers, whether or not they participate with The Alliance.

All new ID cards for The Alliance members must be approved by The Alliance.

Find A Doctor Website Button

Employers may find it helpful to link to our Find a Doctor tool on their benefits website or intranet.
Please advise the employer’s web manager to remove any links to our old provider directory and replace them with this code.

The Alliance Find a Doctor

<a href="https://Allianceweb.healthsparq.com/app/public/#/one/city=&amp;state=&amp;postalCode=&amp;country=&amp;insurerCode=ALLI_I&amp;brandCode=ALLI&amp;ProductId=&amp;productCode" target="_blank" rel="noopener"><img src="https://the-alliance.org/wp-content/uploads/2021/07/FaD_button.png" alt="The Alliance Find a Doctor" width="300" border="0" /></a>

Patient Questions:

  • Eligibility
  • Billing
  • Questions from providers
  • Questions from plan administrators
  • Health education

Call The Alliance® Customer Service Line
1-800-223-4139

Healthcare Questions:

  • Health education
  • Provider inquiries

Call The Alliance® Customer Service Line
1-800-223-4139

For Questions Regarding:

  • Monthly invoices
  • Electronic Data Interchange (EDI)
  • The Alliance Bulletin Board System (BBS)
  • The Alliance claims operations
    • Membership information
    • Benefits of membership
    • Current The Alliance services
    • Plan administrator

Call 608-276-6620

All other Questions:

  • Coordination
    • Employer report questions
    • Custom data requests
    • The Alliance identification
  • Sticker/directory needs
    • Employee orientation
  • Employee education programs

Call 608-276-6620

News & Events

2024 Spring Symposium: Transforming Healthcare Together

How might your business change if you made targeted adjustments to your self-funded health plan? Join us as we explore what’s possible and uncover actionable steps you…

Read More